New COO Appointed at ISS UK & Ireland

ISS UK & Ireland has announced the appointment of Kerstin Veldkamp as its new Chief Operating Officer (COO), a move aimed at reinforcing the facilities management provider’s leadership team and operational focus. Veldkamp steps into the role with a track record of strategic and operational excellence, having previously held a variety of senior positions within ISS, most recently serving as Growth Operations Director for the global ISS organisation.

Leadership Experience and Strategic Direction

According to ISS, Veldkamp brings more than 20 years of experience in business development, strategic implementation, and large-scale operational leadership across multiple geographies. Her deep understanding of the business and its global objectives makes her a strong candidate to lead operations in the UK & Ireland, one of the company’s key markets.

In her role as COO, Veldkamp will focus on enhancing operational standards, aligning service delivery with client needs, and supporting ISS’s long-term growth ambitions. As part of the executive leadership team, she is expected to play a crucial role in driving innovation and consistently improving service quality across sectors including healthcare, education, and corporate environments.

Commitment to Excellence in Service Delivery

Speaking about the appointment, Liz Benison, CEO of ISS UK & Ireland, noted that Veldkamp’s appointment marks a significant step forward for the organization’s strategic operations. “Kerstin has consistently demonstrated remarkable leadership and a strong customer-centric approach. We’re excited about the perspective and capability she brings to the team,” Benison stated.

ISS UK & Ireland is one of several major players in the marketplace providing outsourced housekeeping, commercial cleaning solutions, and facilities services. The company competes with other large providers in the sector who are responding to rising client expectations for responsive service and transparency.

Industry Perspective: Evolving Supply Chain Needs

As the professional cleaning and facilities management sector evolves, providers face growing demand for more efficient, sustainable cleaning solutions and dependable delivery models. Companies now require:

• Reliable access to contract cleaning supplies and janitorial supplies
• Tech-enabled ordering systems for bulk cleaning chemicals
• Client-dedicated inventory for seamless stock management
• Customised hospitality cleaning services to meet sector-specific compliance

Duraclean continues to stand out in this landscape by offering a full-service approach tailored to meeting these diverse needs. Through technology-driven procurement tools and dedicated client stock holding, Duraclean helps businesses — from contract cleaning firms to hospitality operators — maintain service consistency while driving operational efficiency.

Sustainability and Innovation: A Sector-Wide Focus

With sustainability now a core priority for many facilities teams, cleaning providers are under increasing pressure to deliver environmentally responsible solutions. From sourcing sustainable cleaning solutions to minimising packaging waste, innovation around eco-conscious services is reshaping the market.

Duraclean supports this shift by offering a product range that balances performance with environmental sustainability, helping clients meet their ESG targets in addition to service goals.

Looking to streamline your cleaning supply procurement? Contact Duraclean today to learn how we support hospitality and contract cleaning businesses across the UK.

Kerstin Veldkamp named COO at ISS UK & Ireland, bringing global experience to drive operational excellence and innovation.