Shipping Policy
Thank you for shopping at DuraClean! We strive to ensure that your cleaning products and chemicals reach you in a timely and secure manner. Please review our shipping policy outlined below:
1. Shipping Locations
We currently ship our products within the United Kingdom (UK) only. We do not offer international shipping at this time.
2. Processing Time
Orders are typically processed and dispatched within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery
We offer the following shipping options:
- Standard Delivery: This typically takes 2-4 business days for delivery after dispatch.
- Express Delivery: For urgent orders, we offer an express shipping option which usually delivers within 1-2 business days after dispatch.
Please note that delivery times may vary depending on your location and any unforeseen circumstances such as adverse weather conditions or postal delays.
4. Shipping Charges
Shipping charges are calculated based on the total weight of your order and the shipping method selected. You can view the shipping cost during the checkout process before making your payment.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
6. Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer support team at info@duraclean.co.uk or 020 3397 3338 for assistance. We will work with our shipping partners to resolve any delivery-related problems promptly.
7. Shipping Restrictions
Certain products within our range may be subject to shipping restrictions or additional handling requirements due to their nature. Please refer to product descriptions for any specific shipping information.
8. Delivery Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrectly provided addresses.
9. Order Modifications
If you need to modify or cancel your order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, modifications may not be possible.
10. Returns Due to Non-Delivery
In the event that your order is returned to us due to non-delivery (e.g., incorrect address provided, failed delivery attempts), we will contact you to arrange for re-delivery. Additional shipping charges may apply for re-delivery.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer support team is here to assist you.
Thank you for choosing DuraClean for your cleaning product needs!
Last Updated: 29 April, 2024.