ISS Signs Major UK Government Contract

ISS UK, a leading global provider of facility services, has signed a substantial contract with the UK Government to deliver facilities management services across a range of public sector departments. This multi-year agreement, which falls under the UK’s Crown Commercial Service Integrated Workplace Management framework, marks a significant milestone in the government's push to centralise and enhance efficiency in outsourced services. The contract begins in early 2024 and includes provisions for security, cleaning, waste management, guest services, and maintenance.

Under this framework, ISS will manage over 160 sites in the UK, spanning various ministerial departments, including HM Treasury, the Department for Energy Security and Net Zero, and the Department for Science, Innovation and Technology. The initiative is part of a strategic effort to streamline facilities services through integrated offerings while maintaining high standards of cleanliness, safety, and environmental compliance.

Scope of Services and Sustainability Goals

The contract encompasses a wide range of services essential to workplace operations. Key among them are outsourced housekeeping and commercial cleaning solutions, areas where ISS has a strong reputation for performance and innovation. The company will also handle food and guest services in select buildings, and the inclusion of sustainable cleaning solutions is integral to the project’s goals. The agreement aligns with the government’s wider net-zero ambitions by embedding carbon reduction targets and sustainable practices across the FM supply chain.

ISS also plans to make use of advanced digital tools for process optimisation, including real-time feedback and analytics—contributing to higher service efficiency and accountability. As cleaning and support services continue to modernise, the partnership could serve as a blueprint for future public-private collaborations within the janitorial supplies and bulk cleaning chemicals sectors.

Public Sector Collaboration and Industry Impact

This agreement signifies a departure from multiple smaller contracts into a consolidated model that encourages innovation, cost-efficiency, and consistent quality. Competitors in the contract cleaning supplies industry—many of which also service large-scale clients—are likely to observe how such central agreements shift demands for tailored, full-service offerings across government and commercial sectors.

ISS’s leverage of digital systems and sustainable practices reflects an industry-wide move towards technology-driven, environmentally conscious management. This aligns with broader trends among vendors providing hospitality cleaning services and janitorial supplies, where client-focused logistics like dedicated stockholding and tech-enabled ordering protocols become essential differentiators.

Exploring Comprehensive Solutions in a Evolving Market

As demand grows for unified service delivery models, providers that offer end-to-end commercial cleaning solutions—including contract cleaning supplies, warehousing, and sustainable sourcing—are well positioned. While ISS continues to lead in public sector engagements, vendors like Duraclean provide an agile, client-centric approach for businesses across hospitality and facilities management.

Duraclean supports professional housekeeping teams with a full-service supply model that includes:

• Technology-led ordering systems tailored for ease and efficiency
• Client-dedicated stock holding for consistent fulfilment
• A wide range of certified, sustainable cleaning solutions and bulk chemicals
• Specialist support for the hospitality and contract cleaning industries

This model helps streamline procurement, reduce waste, and improve operational performance across varied environments—from hotels to government buildings.

Looking to streamline your cleaning supply procurement? Contact Duraclean today to learn how we support hospitality and contract cleaning businesses across the UK.

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Excerpt: ISS secures landmark contract to manage UK government facilities, advancing sustainability and integrated services across departments.